Raycon Cleaning Supplies
Effective Date: March 2026
At Raycon Cleaning Supplies, we aim to provide quality products and reliable service. If you are not completely satisfied with your purchase, our returns process is simple and transparent.
1. Returns Policy
We offer a 7-day return policy from the date of purchase.
To be eligible for a return:
-
The item must be unused
-
The item must be in its original packaging
-
You must provide proof of purchase (invoice or receipt)
2. Non-Returnable Items
The following items cannot be returned:
-
Used or opened products
-
Products not in their original condition
-
Items damaged due to misuse or improper handling
3. Damaged or Defective Products
If you receive a defective or damaged product:
-
Please notify us within 7 days of delivery
-
We may request photos or further information
-
Once approved, we will arrange a replacement or refund
4. Refunds
-
Refunds are processed once the returned item has been received and inspected
-
If approved, your refund will be processed via the original payment method
-
Please allow a few working days for the refund to reflect, depending on your bank or payment provider
5. Exchanges
-
We will gladly exchange items if they meet our return conditions
-
Exchanges are subject to product availability
6. Return Process
To initiate a return:
-
Contact us at info@raycon.co.za or +27 (82) 553 3359
-
Provide your order details and reason for return
-
We will guide you through the return process
7. Shipping Costs
-
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect
-
Original delivery fees are non-refundable unless the return is due to our error
8. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
Raycon Cleaning Supplies
📞 +27 (82) 553 3359
📧 info@raycon.co.za
📍 Durbanville, Western Cape, South Africa